Returns
Our policy lasts 7 business days after you received your goods. If 7 business days have gone after the receipt of the goods and no request was made, we canโt offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your refunds were approved then we will make the refunds to you.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, withinย 3 days.
Late or missing refunds
If you havenโt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youโve done all of this and you still have not received your refund yet, please contact us at rainsoejewelry@gmail.com.
Sale items
Unfortunately Clearance items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rainsoejewelry@gmail.com and send your item to:
7407 Fair Oaks Ave
Apt 140
Dallas Texas ,Tx 75231-8718
United States
Shipping
To return your product, you should mail your product to:
7407 Fair Oaks Ave
Apt 140
Dallas Texas ,Tx 75231-8718
United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance. We donโt guarantee that we will receive your returned item.